What to include
A little detail helps us point you in the right direction.
You do not need to diagnose the plumbing problem before reaching out. Describe what you are seeing, hearing, or experiencing and include the service address. If the issue has happened before, mention that too. Photos can be helpful when the problem is visible.
For planned work such as fixture replacements, remodel plumbing, or new construction, include any useful project details, fixture selections, plans, or timing information you already have. That helps the conversation start with the actual scope instead of guesswork.